Letters by Jenni
Letters by Jenni
Letters by Jenni

Returns Policy

 

PHYSICAL PRODUCTS

If an item arrives damaged, we recommend you contact us within two days of receiving your delivery, however you can return an item for up to 30 days. We’ll ask you to return the item to us, then we’ll be happy to provide a full refund (including original delivery charges) or provide you with a replacement.

If you change your mind or the item isn’t what you expected, please return the item to us in a resalable condition within 14 days. This usually means the original packaging must be unopened. We’ll be happy to provide a refund for the price of the item (excluding original delivery charges).

In all cases, you are responsible for the cost of returning items to us and we suggest getting proof of postage.

Please contact us for our returns address.

DIGITAL PRODUCTS

Due to the nature of digital items and their instant delivery, we do not offer any refunds or exchanges. Please ensure you read all product descriptions fully before purchasing to ensure it meets your needs. Samples are available for our planners so if you wish to check compatibility please feel free to contact us for these.

If after purchasing you find an issue with an order, you have accidentally ordered the same product twice or have any questions relating to the order please contact us by emailing jenni@lettersbyjenni.com

Please be aware that due to the nature of how colours differ between screen and print, the colours in the file you see on screen may differ to those that print.

CANCELLATIONS OF CUSTOM ORDERS
Unfortunately we can’t accept returns on personalised or customised items unless there is a fault. In the event of an order being cancelled by yourselves after work has begun, Letters by Jenni will not be able to provide a refund. In the unlikely event of the order being cancelled by me then you will be given a full refund.

REFUND PROCESS

Where refunds are issued these are usually provided via the method of original payment. Where orders were made through our website via Woo Payments, these can take up to 10 business days to clear. Letters by Jenni has no control over these timescales and are set via our payment provider.