Privacy Policy
Jennifer Clare Cabrelli (trading as Letters by Jenni) is the "Controller" of the personal data you provide to us in person, via email or when you visit, interact with or make a purchase from lettersbyjenni.com (the "Website").
We've written this Privacy Policy to describe how your personal information is collected, used, and shared. It was last updated on 17th September 2024.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jenni@lettersbyjenni.com.
HOW WE USE AND PROTECT YOUR DATA
Letters by Jenni protects your personal information and your privacy. In this privacy statement, we explain our data practices and commitment to protecting the confidentiality and security of data, what personal information we collect and how we record and use your information. This privacy statement applies to our website lettersbyjenni.com (the Website) and the services Letters by Jenni offers both online and offline.
WHAT PERSONAL INFORMATION DO WE RECORD?
We may record your personal information at various times, for example when you visit our Website, register on our Website, place an order, use our services or contact us. We record information such as your name, address, telephone number, email address, domain name, position and company name.
We may also record non-personal information, for example concerning the type of browser and computer you use, as well as technical information pertaining to the way you contact our Website.
When you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or username for payment providers), email address, and phone number.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
ARE YOU UNDER THE AGE OF 16?
If you are 16 or under, you must have permission from a parent or guardian to use our Website.
WHY DO WE RECORD YOUR PERSONAL INFORMATION?
We only record and process your personal information in order to deliver services to our clients and keep you up to date (if you wish). Sometimes, we will use your personal information to send you important information, for example concerning changes to our general terms and conditions or this privacy statement. We do not share any of your personal information with third parties without your permission.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We do everything we can to protect your personal information against loss, destruction, use, modification or distribution by unauthorized third parties. To that end, we use an SSL connection. Data sent via an SSL connection is encrypted and therefore cannot be accessed or used by third parties. Your data is protected against all unauthorized access.
We do not share data without the customer’s authorization.
We process your information in order to fulfill contracts we might have with you (for example if you make an order through the Website). For example we may need to share your shipping address with our range of couriers and postal services to get physical items to you. Usually this is Royal Mail.
HOW CAN I ACCESS, UPDATE OR DELETE MY PERSONAL INFORMATION?
You can access and update your personal information directly within your secure account page. You’ll also be able to access your order history and personal information from here. If you want to request deletion of your personal information, you can email us at jenni@lettersbyjenni.com.
COOKIES
We use cookies to improve your user experience on our Website. A cookie is a small piece of information that is stored on your computer when you visit our Website. With these cookies, our Website can recognize you when you come back. Cookies also ensure that accessing our Website is quick and secure and they help us detect any errors on our Website. If you do not wish to receive any cookies, you can change your browser’s settings and delete any stored cookies. Note that this may affect the performance of our Website on your computer.
LINKS
Our Website may contain links to other websites. We are not responsible for the content or privacy protection used by these websites. We would therefore advise you to always read the privacy statement of the website in question.
DATA RETENTION
When you place an order through the Site, we will keep your Order Information for our records unless and until you ask us to delete this information.
CHANGES TO THIS PRIVACY POLICY
We may update the contents of this privacy statement from time to time. If we make any major changes to this privacy statement, we will inform you via a notice on our Website and via email.
QUESTIONS
If you have any questions or remarks, you can contact us via email at jenni@lettersbyjenni.com